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CaTS Blog

MacOS Big Sur Now Available

Wednesday, January 12, 2022

Please disregard if you are a Windows PC user

Wright State Faculty and Staff macOS users,

CaTS has completed compatibility testing with MacOS 11 Big Sur, and the upgrade is now available for university-managed Mac computers.

Devices Running MacOS Catalina or Newer

Please note that in order to upgrade your Mac to Big Sur using Self Service, your device must meet three prerequisites.

  • Your current macOS must be 10.15 (Catalina) or newer. (To check, click the Apple icon on the top left and choose About This Mac)
  • You must have the latest version of SentinelOne (campus-supported malware detection) installed.
  • You must be physically connected to the Wright State network, or connected to the VPN.

If you do not have the latest version of SentinelOne, you will see that upgrade available in Self Service and MUST complete this before you can see the Big Sur upgrade.

For more information on Self Service visit: https://www.wright.edu/information-technology/casper-self-service-software-installation-for-macs  

Devices Running MacOS Mojave or Older

If your macOS is earlier than 10.15 (Catalina), CaTS will need to manually upgrade your device. CaTS will be reaching out to users to schedule this upgrade individually.  If you would like to be upgraded sooner, please contact the Help Desk to schedule an appointment.

We would like to thank you for your patience during the additional compatibility testing that we had to complete regarding some key security software. CaTS has targeted the completion of Monterey compatibility testing and release to users during the second quarter of 2022.

If you have any questions, please contact the CaTS Help Desk at 937-775-4827 or email helpdesk@wright.edu. 

RESOLVED: Issues With WINGS Express and Banner 9 Admin for 1/11/22

Tuesday, January 11, 2022

Earlier issues with WINGS Express and Banner 9 Admin have been resolved.

If you continue to experience issues, please call the CaTS Help Desk at 937-775-4827 or email helpdesk@wright.edu.

Current Issues With WINGS Express and Banner 9 Admin for 1/11/22

Tuesday, January 11, 2022

Currently, CaTS is experiencing issues with WINGS Express and Banner 9 Admin.

We are aware of this issue and are working on a resolution. CaTS will notify campus once this issue has been resolved.

Intermittent Network Issues for 1/7/22

Monday, January 10, 2022

CaTS is currently experiencing intermittent network connectivity issues, which could result in periods of slowness and brief service outages.

CaTS is aware of this issue and will notify the University once it has been resolved.

AT&T and Verizon Cellular Maintenance for January 2022

Thursday, December 23, 2021

During the month of January 2022, AT&T and Verizon will be performing routine maintenance to systems at the Dayton campus, causing sporadic signal outages inside of buildings and in the tunnels for cell phone users operating on these networks.  

This maintenance is being performed to further improve AT&T and Verizon cellular network coverage on the Dayton campus. If you have any questions, call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.  

New Date: Network Outage Now Scheduled for 12/29

Friday, December 17, 2021

Update:

Due to a conflict with other University activities, CaTS has rescheduled the campus network upgrade for Wednesday, December 29 from 7 a.m. – 2 p.m.for both Dayton and Lake campuses. During this time, all network connectivity including internet access, VoIP phones, and all campus-based online services including WINGS Express as well as cloud-based services requiring Wright State authentication will be unavailable. The public wright.edu websites will continue to be available to off-campus users.

If you have any questions about this outage, please contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.

Resolved: Pilot Services Currently Unavailable

Wednesday, December 8, 2021

Earlier issues with Lockdown Browser and other Pilot applications have been resolved.

If you are still experiencing issues, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Update: Pilot Services Currently Unavailable

Wednesday, December 8, 2021

At this time, Lockdown Browser and certain applications within Pilot may still be experiencing intermittent issues due to the Amazon Web Services (AWS) outage yesterday. These services are in the process of being restored, but users may still experience outages when attempting to access them.

CaTS will continue to update Campus regarding this issue. 

Pilot Services Currently Unavailable

Tuesday, December 7, 2021

CaTS has been made aware that Amazon Web Services (AWS) is currently experiencing issues, which may cause intermittent service outages with Lockdown Browser and other applications within Pilot. 

CaTS will notify Campus once this issue has been resolved. For status updates regarding this outage, visit https://support.respondus.com/support/. 

Classroom Software Needs for Spring 2022

Thursday, November 4, 2021

CaTS is in the process of preparing our Dayton and Lake Campus electronic classrooms and computer labs for the 2022 Spring Semester. If you need specialized software installed in your classroom for the Spring Semester and have not already requested it from CaTS, please submit your request by December 17.

Please send your specialized software request to helpdesk@wright.edu. A technician will follow up with you regarding your request.

Software requests should include:

  • The specific name and version of software being requested
  • What classroom the software will need to be installed in

If you have any questions, call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

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Computing and Telecommunications Services (CaTS)

Location: 
025 Library Annex
Phone: 
937-775-4827
Toll-free Number: 
1-888-775-4827
Email: 

helpdesk@wright.edu

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