Policy number: 4208
Subject: Employee Assistance Program
Date issued: Revised/October 1998
Authority: Vice President for Business and Fiscal Affairs
References: Department of Human Resources
4208.1 General Policy
4208.2 Eligibility
The following individuals are eligible to participate in the EAP:
4208.3 Procedures
4208.4 Referral Guidelines
An employee who desires confidential assistance for a personal problem should call 1-800-888-2273 (1-800-888-CARE) and ask to speak to an employee assistance representative.
a.) When an employee brings a personal problem to the attention of his/her supervisor, the supervisor should encourage an employee to use the EAP.
b.) A supervisor should explain to an employee how the EAP works and should offer assistance in making the first appointment.
a.) If a supervisor is in doubt about the appropriateness of making an EAP referral, a supervisor should contact MBC, his/her own supervisor, or the Human Resources office for consultation. The following are some of the situations in which a supervisor should make a referral to the EAP:
1.) A request from an employee for assistance with a personal problem;
2.) A decline in work performance on the part of an employee; or,
3.) An on-the-job incident or an observation by a supervisor which indicates the possible presence of a personal problem for an employee.
b.) Incidents of flagrant misconduct which require other immediate disciplinary action are not appropriate for supervisory referral to the EAP.
c.) When a supervisory referral is appropriate, a supervisor should review the EAP policy with an employee and advise him/her of the availability of confidential professional assistance for any personal problem.
d.) Although the final decision to use the program must be an employee's decision, a supervisor should emphasize the importance of the EAP.
e.) A supervisor may arrange the first meeting between an employee and an EAP representative.
An eligible family member or member of an employee's household who desires confidential assistance for a personal problem should call 1-800-888-2273 (1-800-888-CARE) and ask to speak to an employee assistance representative.