Financial Aid Complaints
Students who have complaints about financial aid should first work with Enrollment Services to resolve the dispute.
Enrollment Services
101 University Hall
Phone: 937-775-4000
Email: enrollmentservices@wright.edu
Should the dispute not be resolved after working with Enrollment Services, students may contact the Office of Financial Aid via email at ofa@wright.edu. Complaints sent to this address will be forwarded to the director of financial aid.
If the dispute is not resolved to the student’s satisfaction, there are resources outside of the university that may assist:
- Federal Student Aid (FSA) Ombudsman Group
U.S. Department of Education
FSA Ombudsman Group
P.O. Box 1854
Monticello, KY 42633 - Phone: 800-433-3243
Fax: 606-396-4821
- U.S. Department of Education Office of Inspector General for suspected fraud or abuse in federal aid programs
Phone: 800-MIS-USED or 800-647-8733
- Ohio Department of Higher Education is responsible for responding to formal complaints against colleges and universities in Ohio.
- Consumer Financial Protection Bureau
The Office of Financial Aid will review all complaints sent directly to the director of financial aid, vice president of enrollment management, provost, president of the university, and all other officials who may receive a complaint regarding issues with financial aid. All complaints are taken seriously, and will be viewed and responded to promptly.
