Android OS
*Requires Microsoft Authenticator App to Two-Factor into the following applications*
Affected apps:
- Outlook app
- Office apps (e.g., Word, Excel, etc)
- OneDrive for Business
Unaffected Android Applications
- Native smartphone mail app
iOS
Applications where Two-Factor does not currently function:
- Outlook App
- Office apps (e.g., Word, Excel, etc)
- OneDrive for Business
Workaround is to contact the CaTS Help Desk. The Help Desk will temporarily disable Two-Factor Authentication. User will then authenticate into the app and then the Help Desk will re-enable Two-Factor Authentication. Once a login session is established for these applications, Two-Factor challenge does not regularly reoccur.
Unaffected iOS Applications
- OWA app
- Native Mail app
- Browser-based applications (e.g., using Safari)
macOS
Affected apps:
- Outlook client
- Office apps (e.g., Word, Excel) may have issues opening documents from OneDrive
Workaround is to authenticate on a whitelisted network (e.g., wired on campus), or contact the CaTS Help Desk. The Help Desk will temporarily disable Two-Factor Authentication. User will then authenticate into the app and then the Help Desk will re-enable Two-Factor Authentication. Once a login session is established for these applications, Two-Factor challenge does not regularly reoccur.
Unaffected macOS Applications
- Browser-based application access (e.g., with Safari, Chrome, or Firefox)
Common Issues With Two-Factor Authentication
To read about common issues users have experienced when using Two-Factor Authentication, visit https://guide.duo.com/common-issues. These issues are not Wright State specific.
