Recently CaTS provided information on how to purchase Adobe Creative Cloud for personal computers. CaTS is aware that some members of the University are currently in a $20/month year long subscription with Adobe. Below are instructions on how to waive the early termination fee (normally 50% of the remaining contract value). In order to waive this fee, you will need to contact Adobe customer support via email with some of your account information.
How do I cancel an existing account?
Per Adobe's standard terms, individuals are only eligible for a full refund if cancellation is within fourteen days of purchase. Individual Creative Cloud customers billed on a monthly plan who are switching to Wright State's enterprise coverage are eligible for a waived early termination fee, normally 50% of the remaining contract value. In order to waive this fee, you will need to contact Adobe customer support via email.
How do I transfer/migrate files from one account to another?
Follow this step-by-step guide to use Adobe Creative Cloud to migrate, or transfer, assets.
What information do I need to include in the email to Adobe?
Send the email below to ecs@adobe.com with the subject line Cancel STE Individual Subscription to Move to New ETLA Enterprise Subscription.
________________________________________
Good Afternoon,
I have a STE individual subscription for Creative Cloud. My University has entered into a new Enterprise agreement (DR2081484) and per University requirements, I am moving to the enterprise software. Per our Adobe Account Manager, Katie Pierce, please cancel the STE subscription without penalty and refund the charges since I have moved to the ETLA.
My STE individual account ID is: [most likely your Wright State email address]
My ETLA enterprise ID is: [your Wright State email address]
If you have questions, you can reach me at [your email] or [your phone number].
Thank you,
[your name]
________________________________________
If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.
