The following information is an update from Microsoft concerning search issues within Outlook Web App.
- Current Status: The deployment process is approximately 92% complete at this time, and is expected to finish in the next 8-9 hours. Affected customers will begin to see mitigation of the issue as the deployment progresses.
- Customer Impact: Affected customers are experiencing problems with the search function within OWA.
- Workaround: As a workaround, customers can use the search function in Outlook Online mode or can enable the 'Conversations' setting in OWA.
- Percent of Users Affected: Customers experiencing this issue may see all of their users affected.
- Incident Start Time: Monday, October 6, 2014, at 1:07 AM UTC
- Preliminary Root Cause: A recent update to the environment has impacted OWA search functionality.
- Next Update: Tuesday, October 7, 2014, at 4:00 PM UTC
