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CaTS Blog

Issues Accessing OneDrive and SharePoint

Friday, May 3, 2019

Currently, Microsoft is experiencing widespread intermittent access issues to both OneDrive for Business and SharePoint Sites affecting both on and off-campus locations. Microsoft is aware of the issue and working on a resolution.

CaTS will notify you once these services have been restored. 

2019 Office 365 Update

Monday, February 4, 2019

Microsoft has made some recent changes to Wright State's Office 365 environment. 

When logging into Office 365, you will be see an option in the top righthand corner to Try the new Outlook:

Try the new Outlook

If you are interested in trying the new version of Outlook, click the toggle switch icon. You will then be taken through an introduction tutorial giving you an overview of the new Office 365 user interface:

step 1

step 2

step 3

step 4

For more information about the latest Office 365 update, visit https://outlook.uservoice.com/forums/907141-the-new-outlook-on-the-web-office-365., or contact the CaTS Help Desk at (937) 775-4827. 

Managing Your Office 365 Group or Team

Thursday, October 4, 2018

Managing Your Office 365 Group (Mailing List)

Accessing Emails

  • By default, messages are sent to members' inboxes. This is optional on a person-by-person basis.
  • The archive of all emails sent to the mailing list (example@wright.edu) address can be found under Groups in Outlook 2016 or OWA (Outlook on the Web).

Managing Group Members

OWA (Outlook on the Web)

1

Scroll down to the bottom of your mail folders

2

Click Groups

3

Select the Group name

4

In the top right, click the box with the number of group members: 

5

Click Add Members

Note: To change someone's status or permission level, click the ellipses (...) to the right of their name

Outlook 2016 & 2019

Note: Microsoft 365 Groups is only accessible using OWA or Outlook 2016 or later. Previous versions of Outlook do not allow you to access Groups.

1

Scroll down to the bottom of your mail folders

2

Click Groups

3

Select the Group name

4

In the middle top section, click on the Memberships or Manage button

5

Add, remove, or promote/demote people using this screen


Managing Your Microsoft 365 Team

1

In the Teams application, find the Team name in the left column

2

Click the ellipses (...) to the right of the Team's name and choose Manage Team

3

In the top right, click Add member, search for the person you wisn to add, and click Add

4

If the new member should be an owner, click the down arrow to the right of the name and choose Owner. You can switch someone from Owner to Member here as well.

5

To remove someone from the Team, find the name in the Manage Team page, then click the X to the far right of their name

Office 365 Menu Update

Friday, March 9, 2018

Microsoft has made some recent changes to Wright State’s Office 365 environment, specifically to the Office 365 applications menu, accessible at http://outlook.wright.edu.

When accessing the Office 365 applications menu by clicking on the grid in the top lefthand corner of your email inbox, you will now see this window:

Office 365 Menu

This menu features your most used applications through Office 365. To view all services available to you, click on the All apps link under your list of Apps.

For More Help:
For more information about Wright State’s Office 365 service,visit https://www.wright.edu/office365. You can also contact the CaTS Help Desk at (937) 775-4827 or send an email to helpdesk@wright.edu.

New Training Dates Available!

Friday, June 16, 2017

Workshop dates for late June and July are now available!

CaTS will be offering training sessions over the following services:

  • Office 365
  • OneDrive for Business
  • Skype for Business
  • SharePoint Sites
  • Microsoft Outlook 2016

Course information, including descriptions and session times, can be found on the CaTS Training Workshops website. Register for a session today!

If you have questions about a certain session, or would like more information about the new technical training program, email cats-training@wright.edu.

New! Technology Training Program

Thursday, April 27, 2017

CaTS is excited to announce the launch of our new Technical Training Program, coming May 2017! This program is designed to help Wright State faculty and staff enhance their computer skills, gain valuable new ones, and expand their productivity at work.

Results from the 2016 CaTS Customer Satisfaction Survey indicated a want for technical training services to be provided on a variety of topics. In order to best serve our customers' needs, CaTS was able to restructure existing Client Services staff to allow for the design and delivery of a variety of technical training sessions. The first phase of this program will feature courses covering Office 365 Outlook Web App, Outlook 2016, SharePoint Sites, OneDrive for Business, and Skype for Business. These courses are designed with your busy schedules and unique learning needs in mind.

Course information, including descriptions and session times, can be found on the CaTS Training Workshops website. Register for a session today!

If you have questions about a certain session, or would like more information about the new technical training program, email cats-training@wright.edu.

Important Update: OneDrive for Business

Thursday, April 20, 2017

Due to the increasing demand for faculty and staff to transfer and share files to outside organizations, CaTS is activating the feature to share Microsoft OneDrive for Business files with users outside of Wright State.

This feature was not previously enabled due to security concerns. Though OneDrive for Business is considered secure cloud storage, compliance requirements covering sensitive data require the university to maintain access control over certain data types, and therefore cannot be stored outside of centrally managed storage and systems.

To clarify the acceptable use of OneDrive for Business the following policy guidelines apply:

Acceptable Data Types

  • General non-sensitive business documents
  • Non-regulated Research Data

Non-Acceptable Data Types

  • Social Security Numbers
  • Student Records covered under FERPA
  • Health Care Records - HIPAA
  • Financial Documents covered under the Gramm–Leach–Bliley Act
  • Student Loan Information
  • Personally Identifiable Information not considered directory information
  • Research Data covered under ITAR, Controlled Unclassified Information (CUI), etc.

Sensitive data types should be stored on the Wright State network storage drives (H:, R:, and K: drives).

The University does not sanction personal Dropbox, Box, Google Drive, and other cloud storage solutions for the storing of official university data. Microsoft OneDrive for Business is the university’s recommended solution for cloud file storage.

Request for documents under ‘Sunshine Laws’, or in response to subpoena, require WSU to produce documents on demand; therefore cloud storage needs to be accessible to respond to such requests. Microsoft OneDrive for Business provides the eDiscovery tools needed to respond appropriately. In addition, state law requires data stored in the cloud be kept within the borders of the United States, which many cloud solutions do not.

CaTS is now offering OneDrive and file storage training through our Technical Training program. Register for a workshop today!
To read more about OneDrive for Business, including instructions on how to share files with external users, visit https://www.wright.edu/information-technology/services/onedrive-for-business.

Office 365 App Launcher Issues

Tuesday, March 7, 2017

Currently, some services within Office 365 are not available through the online App Launcher (grid in the top left corner of your Outlook Web App email or online calendar). If you need to access these services (such as OneDrive, SharePoint Sites, etc.) you can do so at the following link:

https://raidermailwright-my.sharepoint.com

This link will take you in to your OneDrive account, and you can use the grid in the top left to access all of your Office 365 services. As this is not a Wright State specific issue, we are actively monitoring Microsoft’s system alert dashboard for updates.

We will notify the campus community when the issue has been resolved. For further questions, contact the CaTS Help Desk at (937) 775-4827.

Single Sign-on for Wright State Email

Wednesday, January 25, 2017

Beginning Sunday, January 29, your Wright State Office 365 email will become a part of our Single Sign-on (SSO) service. This change is planned for the 5:00 - 6:00 a.m. hour, so you may experience connectivity issues with your email during this time.

Once this change happens, a different log in screen will appear if you access your email through the outlook.wright.edu website. This new screen will be identical to the current WINGS log in screen. If you use other methods to access your email (WINGS, Outlook or Mac Mail clients, mobile phone apps), you will not notice a difference.

WHAT IS SSO? 

The Single Sign-on (SSO) service makes it possible to log in to multiple Wright State online applications without re-entering your campus 'w' username and password each time. For more information about SSO, visit https://www.wright.edu/information-technology/services/single-sign-on.

HOW DOES THIS AFFECT ME?

After logging in to a Wright State site using SSO, you'll be able to access other SSO-enabled sites during the same browser session without logging in again. For email specifically, here's what you'll see:

  • When logging in to your email through outlook.wright.edu, the log in screen will be identical to the screen you see when accessing WINGS.
  • When logging in to your email through WINGS, the Outlook Client, or mobile applications, you will not notice a difference,

FUTURE ENHANCEMENTS:

CaTS has been working towards a full Single Sign-on service/system. As other services are transitioned, users will be able to sign into other online applications using one account. This allows for a smoother, simplified process when accessing different university services.

QUESTIONS:

For questions about Single Sign-on, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

New Office 365 Services!

Tuesday, July 19, 2016

Since the implementation of Office 365, CaTS has added several new services to your Office 365 account – available to all students, faculty, and staff!

  • Office Sway: Office Sway is a presentation application tied to your Microsoft account which allows you to pull content from local devices or internet sources such as Facebook, OneDrive, and  YouTube.
  • Office Delve: Office Delve helps you discover the information most likely to be interesting to you across Office 365. Delve shows you documents no matter where they're stored, whether in OneDrive for Business or a SharePoint Site.
  • Microsoft Forms: Microsoft Forms is a new feature of Office 365 Education that allows you to quickly and easily create custom quizzes, surveys, questionnaires, registrations, and more.

Learn more about each of these services at https://www.wright.edu/information-technology/services/office-365-overview.

CaTS is currently offering Office 365 ‘Ask Me Anything’ drop-in workshops. If you have questions about any of the new applications listed above, or any other existing Office 365 service, visit our
Workshops page for dates and times of these sessions:https://www.wright.edu/information-technology/training/workshops.

If you have any questions contact the CaTS Help Desk at (937) 775-4827 or helpdesk@wright.edu.
 

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