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WINGS Express/Banner Outage for 4/19

Thursday, April 9, 2020

CaTS will be conducting maintenance on the Banner system on Sunday, April 19 from 6 a.m. - Noon. This maintenance is to upgrade the infrastructure that supports the Banner services listed below. 

Access to the following Banner services will be unavailable during this time:

  • WINGS Express
  • Banner Admin
  • Student Accounts
  • Online Payments
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • Housing Services
  • WrightBuy
  • Xtender
  • uAchieve / DARS
  • Printing using Pharos
  • ODS/Cognos

Additionally, the CaTS Help Desk will be unable to reset PINs and passwords during this time.

Questions?

CaTS is currently working remotely at this time; for more information about remote support, visit wright.edu/remote-help; you can also contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Salesforce Outage for 2/25

Monday, February 24, 2020

On Tuesday, February 25 from 9:30 - 10:30 a.m., a Salesforce system upgrade is being performed by our Enrollment RX vendor. During this time, the application portal and Enrollment Rx apps (Import Rx, Event Rx, Form builder Rx) will be unavailable.

If you have any questions about this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Phone and Voicemail Outage for 3/4/20

Friday, February 14, 2020

On Wednesday, March 4 from 2 - 5 a.m., CaTS will be performing a software upgrade on all campus phone lines, including emergency lines and the emergency 'Blue Light Pedestals' located around campus. During this time you may experience periodic phone and voicemail outages.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Switching User Interfaces in Salesforce

Tuesday, January 28, 2020

Recently, Salesforce switched it's default user interface to 'Lightning' instead of 'Salesforce Classic'. If you want to switch back to Salesforce Classic, follow the steps below.

  1. Login to Salesforce at wright.edu/salesforce
  2. Click on the avatar symbol in the top righthand corner
  3. Select Switch to Salesforce Classic

This will set the default view back to Salesforce Classic for your account. If you want to switch back to Lightning as your default view, follow the same steps listed above.

For assistance switching between these user interfaces, contact the CaTS Help Desk at (937) 775-4827, or helpdesk@wright.edu.

Important Information for Placing Local Phone Calls

Tuesday, January 28, 2020

Much of what is covered below pertains to your cellular or home services as well. The Carrier companies are mandating a change to our dialing area that incorporates the 10-digit dialing plan that many other areas across the country have been experiencing for many years. Remember to update all of your contact lists.

New Dialing Procedures for Placing Local Calls
The local carrier is mandating:

Beginning Saturday, February 8, 2020, you will be required to dial the area code + the telephone number when placing local calls. This means all calls in the 937 area code that are currently dialed with seven digits will need to be dialed using the area code. The same dialing procedure will apply to phone numbers assigned to the new 326 area code.

All customers can begin using the new dialing procedures before February 8. 

Here on campus we have already created this capability so that you can begin the new dial plan now.

Why is This Change Necessary?
To ensure a continuing supply of telephone numbers, the 326 area code is being added to the area served by the 937 area code. Since two area codes will now serve the same geographic region, the area code must be used when dialing any telephone number; including calls within the same area code.

What Actions Do I Need to Take?
In addition to changing your dialing procedures, all services, automatic dialing equipment, or other types of equipment that are programmed to dial a 7-digit number will need to be reprogrammed to use the new dialing procedures. Some examples are life safety systems, PBXs, fax machines, internet dial-up numbers, alarm and security systems or gates, speed dialers, call forwarding settings, voicemail services for your personal devices, etc.

What Will Remain the Same?

  • Your phone number, including area code
  • The price of a call, coverage area, or other rates and services
  • You can still dial just three digits to reach 911
  • When dialing a number with a 937 or 326 area code from a campus phone, you will still need to enter 9 before entering the 10-digit phone number (ex. 9-937-XXX-XXXX). This will prevent a long distance fee from being incurred. If you are making long distance calls, you will need to enter 9-1 before entering the 10-digit phone number (ex. 9-1-513-XXX-XXXX)

Password Management Self-Service Update

Tuesday, January 7, 2020

Beginning January 6th, the self-service Campus password reset function using the ‘Password Management’ link on the WINGS login page will begin requiring either a personal email address, or a mobile phone number currently on file for you.

This change will eliminate the need for your UID/PIN and security questions, and allow you to reset your Campus password through a process similar to your other personal, non-Wright State accounts.

To ensure we have accurate, up-to-date information on file for you, check WINGS Express by following the instructions listed here: https://www.wright.edu/information-technology/blog/article/updates-to-contact-information-in-wings-express.

Why is This Necessary?
This update is in preparation for the upcoming move to a single username and password to log in to many systems including WINGS Express. In the near future, when using the self-service ‘Password Management’ service you will have the ability to receive a one-time access code sent to an external, non @wright.edu email account, or a cell phone with SMS service.

Questions?
If you have any questions, or for assistance updating your information through WINGS Express, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Voicemail Outage for 1/7/20

Tuesday, January 7, 2020

On Tuesday, January 7 from 6 - 7 a.m., CaTS will be performing system updates of the campus voicemail server, causing a voicemail outage. During this time individuals will not be able to leave messages or check voicemail.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

WINGS Express Outage for 12/22/19

Thursday, December 19, 2019

On Sunday, December 22, CaTS will be performing software upgrades causing WINGS Express to be unavailable between 8 - 10 a.m. During this time, you will not be able to access any services in WINGS Express.

If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

VDI Outage for 12/27

Thursday, December 12, 2019

Due to an upgrade of our VDI environment, all VDI systems will be unavailable during the following date and time:

Date: Friday, December 27
Time: 8 a.m. - 4 p.m.

It is not necessary to power down your VDI during this date and time, however CaTS recommends saving your work beforehand.

If you have questions regarding this maintenance, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Resolved: Issues With WINGS Express and Banner 9 Admin

Friday, November 8, 2019

Earlier issues with student registration in WINGS Express, and access to Banner 9 Admin have been resolved.

If you continue experiencing issues, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

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