CaTS Blog

CaTS is excited to announce an agreement has been reached regarding personal Adobe Creative Cloud software purchases through our online software store, OnTheHub. Below is important information regarding accessing OnTheHub and Adobe Creative Cloud purchases.

Accessing OnTheHub

OnTheHub has been integrated with our Single Sign On service and no longer requires a separate account. To log in:

1. Visit wright.onthehub.com
2. Log in with your campus 'w' username and password

Important Notes:

• All purchases will be transferred to your new account once this change has been made. For more information about OnTheHub, visit our Personal Purchases page. 
• Some users may have both a Student and Faculty/Staff role in OnTheHub. If you are a faculty or staff member and also see the Student tab at the top of the page, make sure the Faculty/Staff tab is selected before purchasing any software.

Adobe Creative Cloud Purchases for Students, Faculty, and Staff

Adobe Creative Cloud is now available to purchase for personal use by all active Wright State students, faculty, and staff. An annual subscription to Creative Cloud can be purchased through OnTheHub at a discounted rate for personal and home use.

Retirees, Emeritus Faculty and former employees are now eligible for software purchases through OnTheHub. Additionally, College Credit Plus students are not eligible to purchase Adobe Creative Cloud, however other software through OnTheHub is available to them.

Important Note: CaTS is aware that some faculty, staff, and students are in a contract subscription with Adobe for Adobe Creative Cloud programs at $20/month. For more information on how to opt out of that subscription, please see the Personal Adobe Creative Cloud Contract Information article. 

Purchasing and Installing Adobe Creative Cloud

1. Log in to wright.onthehub.com with your campus 'w' username and password
2. Search and select Adobe Creative Cloud
3. Review the price and select Add to Cart
4. Review your Shopping Cart and select Check Out
5. You will be directed to a page that gives you details about your Adobe subscription, including the email address you will use to sign in to Adobe, and the date your subscription is good until. Click Install.
6. Open the download file and click Sign In. Select Enterprise ID if prompted. Enter your Wright State email address; you will then be redirected back to the Wright State log in screen. Enter your campus 'w' username and password.
7. Follow the steps to finish the installation process for Adobe Creative Cloud

Adobe Creative Cloud Work Purposes vs Home Use Purposes

Software purchased via OnTheHub is for personal/home use only. Wright State faculty and staff can install Adobe Creative Cloud on university-owned machines for free through Software Center (Windows PCs) and Casper (Mac OS). 

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu. 

Cisco WebEx Meeting Center is now available for all Wright State faculty, staff, and students!

What is Meeting Center?

Meeting Center provides a robust set of tools and solutions for communicating and working together remotely. Your online meetings will benefit from high-quality audio and videoconferencing software, screen sharing capabilities, document sharing, and chat functions. With participation limits of up to 1000 participants per meeting, and no limit to the number of meetings that can be simultaneously hosted on the WebEx service, you don’t have to worry about not having enough ‘seats’ in your conference or meeting.

How do I Access Meeting Center?

You can log in right now to Meeting Center by visiting wright.webex.com

Where Can I Learn More?

For more information about WebEx Meeting Center at Wright State, visit the following website: Cisco WebEx Meeting Center

Anything Else I Should Know?

Here are some important notes regarding WebEx Meeting Center.

• WebEx Meeting Center is replacing Skype for Business as Wright State’s official tool for online meetings. Learn more on the Cisco WebEx Meeting Center website.

Be on the lookout for additional announcements and important information as we begin this transformation to your collaboration abilities at Wright State!
 

Thank you to everyone who participated in the CaTS 2018 Satisfaction Survey conducted in the Spring Semester. We are continuously looking for ways to improve our services, and your feedback is crucial in helping us set our goals for the future. 

You can view the full results of the survey here:
2018 CaTS Customer Satisfaction Survey Results

Survey Statistics

• Surveys Completed: 839
• Overall Customer Satisfaction rose from 85% in 2017 to 89% in 2018 
• Overall Customer Satisfaction among faculty and staff rose from 95% in 2017 to 97% in 2018 
• Customer Satisfaction among students rose from 63% in 2017 to 79% in 2018 

Survey Themes

Several themes were identified from this year’s survey responses: 

1. Theme: Concerns Regarding the Limited Help Desk Hours  
   Action Taken: Based upon data collected last year before the change to the Help Desk hours of operation (more information can be viewed at https://www.wright.edu/information-technology/blog/article/cats-help-desk-hours-to-change), 95% of all Help Desk calls were made during the current Help Desk hours. Before the change went into effect, CaTS Data Center staff were trained to reset PINs, passwords, and create tickets after hours for the Help Desk to review. Additionally, full-time staff members and student workers are here until classes are complete during the week to assist with evening classroom calls. Active faculty, staff, and students can also utilize the new self-service portal in ServiceNow to submit both incidents and requests 24 hours a day without having to contact the Help Desk directly. CaTS is constantly evaluating metrics and our customer’s needs, and will make changes going forward if necessary. 
2. Theme: Improve Wireless Connectivity
   Action Taken: CaTS is continuously looking for ways to improve wireless connectivity throughout campus. A wireless survey was sent out to students to help address common issues within our wireless environment. Based on the survey, CaTS made significant wireless changes. These changes included wireless improvements throughout the classrooms, tunnels, and the Dunbar Library. CaTS has removed multiple rogue wireless devices connected to our network that can prevent a reliable wireless connection. CaTS has also addressed wireless speeds by implementing plans to add additional wireless access points. In addition to these improvements, CaTS received capital funding which will allow us to perform large-scale wireless upgrades throughout the Dayton Campus. These changes are currently set to take place after the holidays. Our wireless usage has grown exponentially throughout the years, and as a result, CaTS will continue to strive to keep pace with the growing wireless demand. 
3. Theme: Banner 9 Admin and Windows 10 Training
   Action Taken: General Banner 9 Admin and Windows 10 training began being offered earlier this year, and covered general navigation and the new look and feel of both systems. As these services become more utilized (I.e. Banner 8 Admin no longer being available, upgrading to Windows 10 in departmental offices), additional workshops will be available. One-on-one and group training session requests for these services can be submitted to cats-training@wright.edu. We are happy to schedule training sessions with you to fit your needs. 
4. Theme: Notification of Phishing Scams
   Action Taken: Wright State has been the target of a variety of phishing scams over the past year. In order to better address these scams, CaTS recently restructured the Help Desk to include staff in charge of sending out communications, to more accurately and quickly notify campus of these scams. Our Help Desk has also developed an email to be sent out at the beginning of Fall, Spring, and Summer semesters to inform you of the best way to protect yourself against phishing attacks, in an effort to increase awareness of what to look for when you receive a suspicious email.

Thank you again for your feedback on this year's survey. 

In early July, CaTS began the migration from Windows 7 to Windows 10. The scope of this migration will include:

• All newly purchased, university-owned Windows computers.
• Existing university-owned Windows computers.
• Existing Windows computer labs and classroom instructor stations. More information regarding this update will be sent out shortly.

What is Windows 10?
Windows 10 is the latest operating system released by Microsoft and features cosmetic differences from Windows 7. This transition is necessary due to Microsoft's planned end of support of Windows 7 in January 2020.

How Will This Upgrade Affect Me?

• Computers purchased after July 1 will come pre-installed with Windows 10.
• Existing computers will need to be upgraded or replaced by January 2020.
  • CaTS is still working through the upgrade plan for existing computers installed in campus offices. We will be reaching out to academic and business unit leadership in the next few months to plan upgrades within departments.
  • For a list of computer models that are compatible with Windows 10 visit: https://www.wright.edu/information-technology/windows-10-upgrade#compati....

Demos, Training, and Known Issues

• The 026 LX virtual computer lab currently features machines running on Windows 10. If you are interested in trying out Windows 10, you can visit this 24 hour lab at your convenience.
• General Navigation training for Windows 10 will be available as CaTS begins this transition. Training will be available in 005 Library Annex on the following dates:
  • Thursday, July 19, 10 - 11 a.m. Register here.
  • Wednesday, July 25, 2 – 3 p.m. Register here.
  • Monday, August 6, 10 – 11 a.m. Register here.
  • Wednesday, August 15, 2 – 3 p.m. Register here.
  • Friday, August 24, 2 – 3 p.m. Register here.
  • Tuesday, August 28, 10 – 11 a.m. Register here.
• Current Known Issues and FAQs are available on the Windows 10 project website. You can view these and read more about this project at: https://www.wright.edu/information-technology/windows-10-upgrade.

Questions?
If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.