Currently, many users are experiencing connection issues when using the
"WSU_EZ_Connect" wireless connection. CaTS is aware of the situation and
are actively working to resolve this issue. In the meantime, wireless
connectivity is still available by using the "WSU-Secure" connection.
CaTS will notify the university when wireless connectivity returns to
normal. If you have any questions, please contact the CaTS Help Desk at
(937) 775-4827.
The Scheduling Assistant within Outlook allows you to invite groups of people to a meeting without having to contact them individually via email. For an excellent description and tutorial on using the Scheduling Assistant, visit the University of Wisconsin-Eau Claire's website, located at http://www.uwec.edu/Help/email/MicrosoftOutlookSchedulingAssistant.htm
As some of you may have experienced today, access to WSU email from
within WINGS was unavailable for a short period of time. CaTS would like
to remind you that if at any time you cannot login to your email through
WINGS, you can still visit the Outlook Web App website and login there
with your Office 365 (RaiderMail) username and password. The website is
located at http://outlook.wright.edu. Enter your username (your
@wright.edu email address) and associated password. If you have
forgotten your password, find step-by-step information on how to change
it at the following website: https://support.wright.edu/url/?3e.
If you have further questions regarding your WSU email, feel free to
contact the CaTS Help Desk at (937) 775-4827.
On June 9, all university faculty, staff, and students will have access to a new service from Microsoft called Lync. This new service is a communications systems that provides voice and video chat, instant messaging capabilities, computer screen sharing, and more.
There are different versions of Lync, depending on your operating system or mobile device, with each one having some difference in features offered. If you would like to learn more about Lync, what versions are offered, and to see how it works, check out our Lync Help and Training website, available at https://support.wright.edu/url/?3z
Those of you who use the Collaborate software through Pilot may be wondering how Lync compares to that system. CaTS and the CTL have created a document that details this information. You can find it at the link below:
Microsoft Lync vs. Pilot Collaborate (PDF)
As the university adopts more Microsoft services (such as Lync), and in order to be consistent with Microsoft’s naming conventions, CaTS will be changing the name of our RaiderMail service in order to better describe what Microsoft services we offer. At the same time we launch the Lync service, we will begin using the name “Office 365”, which is Microsoft’s official name for the suite of online services which includes email, calendar, contacts, and Lync.
Please take note that nothing will be required from you for this change to take effect. You will still have the same email and calendar system, and you will still access these services in the same way you’ve always done. CaTS is working to have all of our documentation changed soon to reflect this new name, but you may still see the “RaiderMail”
terminology used on some portions of our website.
With a new name and a new service, we know that you might have some questions. No problem! Feel free to give us a call at the CaTS Help Desk and we’ll be glad to answer them for you. You can reach us at (937) 775-4827, or toll free at 1-888-775-4827. You can also send us an email at helpdesk@wright.edu.
The following are best practices to keep in mind when using your WSU email and calendar. Unless otherwise noted, these apply to Microsoft Outlook 2010 for Windows and Outlook 2011 for the Mac. If you have questions about any of the topics presented here, please contact the Help Desk.
When you receive a meeting request in your Inbox, you should decide what to do with that request and respond appropriately. By selecting 'Accept,' 'Tentative', 'Decline,' or 'Propose New Time,' you are letting the meeting organizer know your intentions about the meeting. If you delete the meeting request it will be removed from your calendar and the organizer will not be notified what you have decided. This will also prevent you from having to manage multiple requests for a meeting in case the organizer decides to change any information about the meeting.
Outlook Web App gives you access to your email, calendar, and contacts from your web browser. Microsoft Outlook 2010 for Windows and Outlook 2011 for Mac give you the full functionality of your email, calendar, and contacts, and stores that information on a Microsoft Exchange server. Programs such as Thunderbird and Mac Mail do not provide full syncing functionality for your account. To learn more about Outlook 2010, including setup instructions see the Setting Up Microsoft Outlook 2010 website. For Outlook 2011, seeSetting Up Microsoft Outlook 2011.
Using iCal to manage your calendar may cause issues with meetings on your calendar. The meetings may get deleted or outdated. CaTS highly recommends that you use Microsoft Outlook 2011 on a Mac for access to your email and calendar. If you want to use Mac Mail to access your email, we strongly suggest you use Outlook Web App to manage your calendar instead of iCal.
If you receive a meeting cancellation, click "Remove from Calendar" to remove the meeting from your calendar. Simply deleting the cancellation from your Inbox won't remove the meeting from your calendar.
If you modify one of your own meeting requests, you should always send invitees an update. To do so, click the "Send Update" button inside the meeting request window.
After setting calendar permissions for someone to view your calendar, you should always let them know via email or phone that you have set those permissions for them. That person will then need to open your calendar using the instructions outlined on the following pages:
Viewing Another User's Calendar in Outlook 2010 for Windows
Viewing Another User's Calendar in Outlook 2011 for Macintosh
The system maintenance for the Pilot system has been completed and it is now available. If you experience any problems, please contact the CaTS Help Desk at (937) 775-4827 during normal business hours.
This list is maintained by Computing and Telecommunications Services.
CaTS will be conducting system maintenance on the Pilot system during the dates and time listed below:
Dates: Saturday, May 24 – Sunday, May 25, 2014
Time: 11:00pm – 3:00am
During this maintenance time, the Pilot system will be unavailable. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.
This list is maintained by Computing and Telecommunications Services.
CaTS will be conducting system maintenance on the Pilot system during the dates and time listed below:
Dates: Saturday, May 24 – Sunday, May 25, 2014
Time: 11:00pm – 3:00am
During this maintenance time, the Pilot system will be unavailable. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.
This list is maintained by Computing and Telecommunications Services.
As of 7:45am today, the Wright State University network is now fully operational. This includes Internet connectivity and access to all WSU systems and services. Should you have further questions, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.
This list is maintained by Computing and Telecommunications Services.
The CaTS system maintenance for network drives that was scheduled for
last night/this morning has been completed. You should now be able to
access your WSU network drives, such as (H:), (K:), and (R:). If
experience problems connecting to your network drive, first try
restarting your computer.
If this does not resolve the issue, please contact the CaTS Help Desk at
(937) 775-4827 during normal business hours.
