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CaTS | Information Technology

CaTS Blog

Urgent: Phishing Scam Notice for 9/17/14

Wednesday, September 17, 2014

The Help Desk was recently notified of two phishing scams targeting students, faculty, and staff of Wright State University. The first scam shows up in your email informing you that you've received a new fax from EPSON. It then provides a link where you can 'download your fax message'.

The second scam has a subject line titled HELPDESK and the message says you have been upgraded to 4 GB of space. It then provides a link for you to click on.

Please be aware that these messages scams and are NOT BEING SENT BY CaTS. If you reply, your information will be sent to an email address of the scammer, not to the CaTS Help Desk. You should delete these messages immediately.

Be aware that any email claiming to be from CaTS, Wright State University or another business which asks for your login, personal, or financial information is a definite scam. CaTS, Wright State, and other reputable businesses WILL NEVER ask you for any personal information, such as your username and password, via email. CaTS would also like to emphasize that you should never respond to these emails or click links within them, nor should you give out your personal information to anyone via email.

If you receive an email and are unsure if the message is a scam, feel free to contact the CaTS Help Desk. We can help you determine whether the message is real or not. You can reach us at (937) 775-4827, or toll free at 1-888-775-4827.
 

Update on Destiny Video Game

Thursday, September 11, 2014

For those of you who have been trying to play the Destiny video game using the campus network, you should now be able to do so. As a reminder, this outage was experienced not only at Wright State, but many other campuses across the country.

This list is maintained by Computing and Telecommunications Services.

Learn How to Check Your WSU Email on Your Phone!

Thursday, September 11, 2014

Did you know you can access your Wright State email on your smartphone?
The setup process is simple, and you can use either your phone’s built-in mail app or the “OWA (Outlook Web App)” application from Microsoft. For instructions on how to use your Apple iOS, Android, or Windows Phone device to check your Wright State email, visit the link below.

Wright State Office 365 Mobile Device Setup:
https://www.wright.edu/information-technology/services/office-365-setup-instructions#tab=mobile-devices


If you would like further assistance with setting up your smartphone to access your email, contact the CaTS Help Desk. You can reach us at (937) 775-4827, or toll free at 1-888-775-4827. You can also send an email to helpdesk@wright.edu, or stop by our office in 025 Library Annex.

This list is maintained by Computing and Telecommunications Services.

Urgent: Phishing Scam Notice for 9/11/14

Thursday, September 11, 2014

The Help Desk was recently notified of another phishing scam that target students, faculty, and staff of Wright State University. This scam tells the reader that they an evaluation has been assigned to them, and that they need to sign in to a website to "evaluate using secure encryption."
The subject line of this message is "ITS Helpdesk Admin Notification" or something similar.

Please be aware that this message is a scam and is NOT BEING SENT BY CaTS. If you reply, your information will be sent to an email address of the scammer, not to the CaTS Help Desk. You should delete this message immediately.

Be aware that any email claiming to be from CaTS, Wright State University or another business which asks for your login, personal, or financial information is a definite scam. CaTS, Wright State, and other reputable businesses WILL NEVER ask you for any personal information, such as your username and password, via email. CaTS would also like to emphasize that you should never respond to these emails or click links within them, nor should you give out your personal information to anyone via email.

If you receive an email and are unsure if the message is a scam, feel free to contact the CaTS Help Desk. We can help you determine whether the message is real or not. You can reach us at (937) 775-4827, or toll free at 1-888-775-4827.

This list is maintained by Computing and Telecommunications Services.
 

Campus Wireless Connectivity Issues

Wednesday, September 3, 2014

Currently, many users are experiencing connection issues when using the
campus wireless network. CaTS is aware of the situation and
are actively working to resolve this issue.

If this does not resolve the issue, please contact the CaTS Help Desk at
(937) 775-4827 during normal business hours.

Ordering Your Software Just Got Easier!

Thursday, August 28, 2014

Ordering software for your personal computer just got easier! Instead of entering the Home Software Store through WINGS, you can now order software directly from the CaTS website. Here's how:

  • Visit the Software Purchases page under the Services tab
  • Click on the How to Order tab
  • Log in with your campus "w" username and password
  • Order your software!

Let us know how you feel about this new way to order software. You can find our contact information at the top of this page.

Recall for HP & Compaq Notebook Power Cords

Thursday, August 28, 2014

Recently, HP announced a voluntary recall for HP and Compaq PC laptop power cords for products and accessories sold between September 2010 and June 2012. The AC power cords have the possibility of overheating, which could become a fire and burn hazard.


Please note that not all HP and Compaq notebooks and mini notebooks sold during this time period have an affected power cord. If you believe you have one of the affected power cords, please be sure to check the website listed below to see if your power cord qualifies for the recall.

The direct link to the HP Notebook Power Cord Replacement program is listed below:
http://www.hp.com/support/PowerCordReplacement

If you have any questions about this, or would like further clarification, please check the website above, or contact the CaTS Help Desk by e-mail at helpdesk@wright.edu, or by phone (937) 775-4827 or 1-888-775-4827.
 

Update on Wright State App Availability

Tuesday, August 26, 2014

As many of you may know, the university recently experienced connection and usage issues with the new Wright State App. CaTS has made a performance enhancement to the app, and at this time, we feel the app is performing well enough for us to announce that it’s ready to use again.

We encourage you to leave feedback about the app. You can do so through the “Feedback” menu item on the app. You can also contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.

For those unfamiliar with the app, you can find more information on the Wright State App website, located at https://www.wright.edu/wrightstateapp/.

 

Urgent: Payroll Theft Scam Alert

Tuesday, August 26, 2014

Recently, The Department of Homeland Security issued a bulletin concerning a Payroll Theft Scheme aimed at universities. Through email fraud campaigns, individuals working at a university are tricked into giving away their credentials. Once the perpetrators have the user’s credentials, they use that information to access self-service portals to change direct deposit information.

Currently, Wright State does not allow the editing of direct deposit information through our self-service portal, but banking information and W2’s are viewable. This information could be used to steal an individual’s identity. It’s important to be alert to any emails requesting your username and password. Please remember, Computing and Telecommunications Services (CaTS) will never ask you for your username or password.

If you think you may have fallen for this type of scam, please contact the CaTS Help Desk immediately at (937) 775-4827, or toll free at 1-888-775-4827.

To see the full bulletin from Homeland Security, see the link below:

Homeland Security Payroll Theft Scheme Bulletin

Netflix Bandwidth Reduction for Main Campus

Monday, August 25, 2014

Due to significant network bandwidth issues, CaTS will be reducing the amount of bandwidth available for on-campus users to view Netflix content. This reduction will NOT affect the residence halls or electronic classrooms. This WILL affect usage on both the wired and wireless networks. For questions about this reduction, please contact the CaTS Help Desk at (937) 775-4827.

Pages

Computing and Telecommunications Services (CaTS)

Location: 
025 Library Annex
Phone: 
937-775-4827
Toll-free Number: 
1-888-775-4827
Email: 

helpdesk@wright.edu

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