Thank you for reading this important message about the 3rd and final phase of the CaTS-ITS Resource Alignment and Retention Project outlining the purge of Pilot course data.
Why is this happening?
The CaTS-ITS department worked with the Faculty Senate IT Subcommittee during the March 2022 meeting and shared the need for a retention schedule for Pilot. A retention schedule ensures system security best practices, but it will allow for improved system performance and reduce storage needs.
When is this happening?
ITS will delete courses that have not been accessed in the last six academic years on Thursday, May 4, 2023. Courses that show no record of access before the date of July 31, 2016, will be purged from Pilot. ITS is working from a September 2022 database to make the determinations.
Going forward, Pilot course content will be kept for six academic years at a time and ITS will complete an annual purge.
What do I need to do?
Extended time has been given so that faculty and staff can download courses you may want to preserve. Instructions can be found at http://www.wright.edu/its-project starting October 21, 2022.
ITS will not backup this course data.
Where will I store my courses and who can help?
Courses can be zipped and downloaded to local, network or OneDrive storage.
Please contact the CaTS Help Desk at 937-775-4827 or helpdesk@wright.edu if you have any questions.
We appreciate your attention to this important message.
CaTS Blog
Important Information Regarding Pilot
Email Impersonation Scam Notice 9/7/22
The Help Desk has recently seen an increase in email phishing scams that target Wright State members by attempting to impersonate Faculty or Staff.
Impersonation emails appear to be coming from a Wright State individual, but are actually coming from an outside email service such as Gmail.
Please be aware that this is a scam. As always, do NOT click on any links or download any documents that may be contained in these emails, and do not respond to this email with any personal information. Please make sure that you check the email address the message is coming from, and verify with the actual Wright State employee if there is a question if they actually sent it. If you ever have concerns or questions, please forward the message to the CaTS Help Desk at helpdesk@wright.edu.
Campus Phone Maintenance for 9/5
On Monday, September 5th from 7 – 8 a.m., CaTS will be performing system maintenance on the campus phone lines, which could potentially cause intermittent phone connectivity issues when placing or receiving external phone calls. On-campus phone calls will not be affected by this maintenance.
While CaTS is performing the system maintenance, in the event of an emergency or if you need police assistance, please continue to call x2111 or 911 from any campus phone. If you are calling from an outside line, please call our non-emergency line at (937) 409-1845.
If you have any questions or experience issues after this maintenance window, please call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.
Blackboard Collaborate Ultra is Ending!
We appreciate your attention to this important message. The CaTS-ITS department-team worked with the Faculty Senate IT Subcommittee during the March 2022 meeting and shared the need for one video conferencing tool to be adopted as the primary tool used for all students and faculty. The use of one tool is not only student-centered, but also more efficient to support and provide training.
Webex was selected as the primary video conferencing tool for use at Wright State University.
The initial email announcing the change was sent out to faculty on April 20, 2022. We have extended the end date from August 5, 2022, to now August 12, 2022.
What does this mean for Blackboard Collaborate Ultra users?
Due to the adoption of Webex, Blackboard Collaborate Ultra will end at 7:30 a.m. on Friday, August 12, 2022.
You do not need to take action to back up or move your Blackboard Collaborate Ultra recordings.
Blackboard Collaborate Ultra recordings have been moved on your behalf to a SharePoint storage location. Please see this link Blackboard Collaborate Ultra Static File Storage - Home (sharepoint.com) explaining steps and a link to access your stored Blackboard Collaborate Ultra recordings. Recordings can be left on the SharePoint Site and stored there indefinitely.
How can we help with Webex?
There are three options for training to learn more about Webex:
- ITS has scheduled several Webex trainings to support faculty during this transition, go to https://www.wright.edu/information-technology/instructional-technology-services-and-wright-state-online-workshops to register for an upcoming training session.
- View WSU training documents and videos here at https://www.wright.edu/information-technology/pilot-help-for-faculty/webex-education-connector
- If you are looking for additional training options, check out Cisco's Webex Training site for self-paced learning resources at https://golearn.webex.com/learn (videos) or https://help.webex.com/en-us/landing/ld-mzc23k-WebexTraining/Webex-Training (documents). Additionally, Webex provides an Education Connector training site at https://help.webex.com/en-us/article/ngd7brv/The-Webex-Education-Connector-for-Teachers
Check out wright.edu/its-project for more information about CaTS-ITS ongoing projects.
If you have any questions, please contact the CaTS Help Desk at helpdesk@wright.edu to open a ticket.
Network Outage for 7/23
On Saturday, July 23rd from 6 – 10 a.m., CaTS will be performing maintenance on networking equipment, which could potentially cause intermittent wireless network outages for the Dayton Campus. Lake Campus, the National Center for Medical Readiness (NCMR), and wired connectivity on the Dayton Campus will not be affected by this maintenance.
If you have questions about this maintenance, or experience network issues after 10 a.m., please contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.
Resolved: Current Access Issues to WINGS
Earlier access issues to WINGS (wings.wright.edu) have been resolved.
If you are still experiencing issues accessing WINGS, or if you have any questions, please contact the CaTS Help Desk at helpdesk@wright.edu.
Current Access Issues to WINGS
CaTS is currently experiencing access issues to WINGS (wings.wright.edu). We are aware of the issue and actively working on a solution.
CaTS will notify the University once this issue has been resolved. If you have any questions, please contact the CaTS Help Desk at helpdesk@wright.edu.
Resolved: Issues With Inbound Calls to Campus Support Services
Earlier issues with inbound calls to Campus support services have been resolved.
If you are still experiencing issues, please email the CaTS Help Desk at helpdesk@wright.edu.
Current Issues With Inbound Calls to Campus Support Services
CaTS is currently experiencing issues with inbound calls to the following departments:
- CaTS Help Desk
- RaiderConnect
- Customer Care Center
- Registrar
- Bursar
- Collections
CaTS is working on a resolution and will notify the University once it has been resolved.
Reminder: New Answer Forms for Scantron Exams
As announced back in February, CaTS is finishing the transition from the blue and green Scantron exam answer sheets to a new black and white form, which provides cost-saving benefits to the university as well as a new and improved scanning and grading process for Scantron exams. Reports will still be available to faculty as an electronic file sent through SecureShare, or as printed copies available for pickup in the CaTS Scanning Services office.
When Will This Transition Be Complete?
July 1, 2022. After this date, the blue and green forms will no longer be accepted at Scanning Services for grading.
What Differences Will I Notice?
The main difference between the current form and the new answer sheets is that the student responses are recorded vertically, instead of horizontally (pictured below). A copy of the new answer sheet can be viewed on the CaTS website at https://www.wright.edu/information-technology/scanning-of-examinations-and-evaluations.
Current Form:
New Form:
What Actions Do I Take Now?
The new black and white answer forms are available now for purchase through the Print Center; forms can be ordered at https://printcenter.wright.edu/home.asp and only take a couple of days to be delivered.
Questions?
If you have questions about this transition, please contact the CaTS’ Scanning Services office at scanning@wright.edu.
