CaTS Blog

Unified Messaging (Voicemail to Email)

Unified messaging is the ability to have voicemail sent to your email as an audio file. When someone leaves a voicemail at your campus extension, unified messaging will capture the audio and send the file to your campus email address.There is no charge for this service; you can request unified messaging by clicking on the button below.

Important Note: You can NOT have both unified messaging and call forwarding both set up; you will need to determine the best way to receive phone calls and voicemails between this and the following options.

Forwarding Options

*Call forwarding cannot be turned off remotely*

There are two styles of call forwarding:

• Direct Forwarding - When someone calls your campus phone, the call goes straight to the forwarded number. You will NOT hear your desk phone ring. 
• Forward Don't Answer - When someone calls you, you will have approximately 4 - 5 rings to answer the call before it goes to the forwarded number.

Forwarding Your Desk Phone to Voicemail

Please cancel all forwarding before attempting to forward your desk phone. You must forward your desk phone to voicemail in order for your callers to leave a voicemail message.

• Direct Forward - Pick up the handset, enter *5, enter 1010, hang up the handset.
• Cancel Direct Forward - Pick up the handset, enter *6, hang up the handset.
   
• Forward Don't Answer - Pick up the handset, enter *7, enter 1010, hang up the handset.
• Cancel Forward Don't Answer - Pick up the handset, enter *8, hang up the handset.

Forwarding Your Desk Phone to an Outside Line

Please cancel all forwarding before attempting to forward your desk phone. Any forwarding to a long distance line will be on a temporary basis only and will be cancelled after the Coronavirus restrictions are lifted.

• Direct Forward - Pick up the handset, enter *5, enter 9, area code, outside line number (if it is a long distance number, enter 9, 1, area code, outside line number), hang up the handset.
• Cancel Direct Forward - Pick up the handset, enter *6, hang up the handset. 
   
• Forward Don't Answer - Pick up the handset, enter *7, enter 9, area code, outside line number (if it is long distance enter 9, 1, area code, outside line number), hang up the handset.
• Cancel Forward Don't Answer - Pick up the handset, enter *8, hang up the handset.

Accessing Voicemail

From Off Campus: 

• Option 1 - Dial 937-775-1010. When voicemail answers, enter your mailbox number/extension). When you start to hear your voicemail greeting, enter *, followed by your passcode. 
• Option 2 - Dial 937-775-#### (your mailbox number/extension). When you hear your voicemail greeting, enter *, followed by your passcode. 

From Your Desk: 

• Option 1 - Dial the main voicemail number 1010, enter your passcode.
• Option 2 - From someone else's desk - Dial the main voicemail number 1010, enter *, enter your mailbox number, enter * again, and enter your passcode. 

This change has been postponed until a later date still to be determined. 

On Tuesday, March 17, the University is consolidating account credentials down to a single campus username and password, and will no longer use the UID and PIN for authentication.

What Actions Do I Take Now?
As long as you know your campus 'w' username and password, you do not need to take any action. If you don't know your campus credentials, contact the CaTS Help Desk at (937) 775-4827 to recover them.

What Differences Will I Notice?
The primary difference you will notice is that you will no longer use your UID and PIN when logging in to WINGS Express. You will now be able to access WINGS Express by logging into WINGS and clicking the WINGS Express icon in the top righthand corner, or directly at wingsexpress.wright.edu and using your campus username and password to log in.

Other Important Information Regarding This Change
You will still have a UID assigned to you as a member of Wright State. If you are a current faculty, staff, or student and already know your UID, it will remain the same after this change. New faculty, staff, and students will still be assigned a UID, but there will no longer be a PIN associated with the UID.

You are still encouraged to know your UID, as you may be asked for it as a personal identifier when contacting departments on campus, ordering official transcripts, etc.

Questions?
If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu. Please note that CaTS is unable to provide any account information via email.

On Wednesday, March 4 from 2 - 5 a.m., CaTS will be performing a software upgrade on all campus phone lines, including emergency lines and the emergency 'Blue Light Pedestals' located around campus. During this time you may experience periodic phone and voicemail outages.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

The  Help Desk was recently notified of an email phishing scam that targets Wright State members. The message comes from richard.miller@csun.edu, with the subject line '2020 Payroll Schedule Requests'. 

BEGIN COPY OF SCAM MESSAGE

Hello,

Please see this salary schedule request for February 2020 from the Payroll department

<link>

Richard S. Miller, Ph.D.
Psychologist and Director of Training, Emeritus
University Counseling Services
Wright.edu l Office of Faculty Affairs

END COPY OF SCAM MESSAGE

Please be aware that this is a scam. As always, do NOT click on any links or download any documents contained in this email. If you have already clicked on the link and entered any personal information or your Wright State credentials, please reset your Campus 'w' account password immediately.

If you have any questions, or for assistance resetting your password, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.