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CaTS | Information Technology

CaTS Blog

Upcoming System Maintenance and Upgrades

Tuesday, June 26, 2018

Over the next few days, both Panopto Cloud and the Wright State voicemail system will experience outages due to maintenance or upgrades.
See below for details.

For questions regarding these maintenance items, contact the CaTS Help Desk at (937) 775-4827 or send an email to helpdesk@wright.edu.

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Saturday, June 9, 7:00 – 11:00 p.m.

Panopto Cloud customers will be upgraded to Panopto 5.7. This upgrade will require downtime:

  • Sites will be updated from 7:00pm to 11:00pm EDT.
  • We expect up to 4 hours of downtime.

During the time your site is offline, you will not be able to access recordings on your server, and any attempts to upload from clients will result in a "Server unable to connect" message.

For more information on this outage: visit https://www.wright.edu/information-technology/blog/article/panopto-cloud-upgrade

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Monday, June 11, 6:00 – 6:30 p.m.

CaTS will be conducting maintenance on the campus voicemail system. During this time, users will not be able to access or leave voicemails.

Banner 9 Admin Updates

Tuesday, May 15, 2018

On Monday, May 14th, Banner 9 Admin was switched to Ellucian's default blue colors on the Banner 9 pages. 

The Application Navigator (Home) page will remain Wright State themed, so the Main menu, Search, Recently Opened, etc. options will still reflect Wright State green and gold. 

Student Wireless Survey Results

Monday, April 9, 2018

Recently, CaTS sent a survey to all Wright State students about wireless connectivity on both Dayton and Lake campuses. We are continuously looking for ways to improve our services, and your feedback is crucial in helping us determine which steps to take next.

Survey Statistics

  • Surveys Completed: 834
  • Overall Satisfaction Rate of Wireless Connectivity: 68.62%

Common Themes

  • Theme: Wireless speed is too slow
    Action Taken: CaTS is exploring the possibility of adding additional access points in areas that have known issues.
  • Theme: Academic buildings with the highest foot traffic experience the most connectivity issues (i.e. Student Union, Dunbar Library, Student Success Center, Millett Hall, and Rike Hall)
    Action Taken: CaTS has begun to remove rogue access points connected to the Wright State network to improve wireless in all academic buildings. Dunbar Library is already complete, and you should now be seeing improvements in that area.
  • Theme: It is difficult to connect and stay connected in hallways and tunnels
    Action Taken: CaTS is performing a trial beta wireless test in the tunnels between Fawcett and Medical Sciences. The test will then be expanded to other areas around campus as connectivity begins to improve.

Thank you to all who took the time to participate in this survey. 

Take Our Customer Satisfaction Survey!

Tuesday, April 3, 2018

As a customer of Computing and Telecommunications Services (CaTS), we need your feedback. As Wright State University’s central information technology organization, your input is critical to our improvement efforts. Please click on the link below and fill out the quick survey.

https://wright.qualtrics.com/jfe/form/SV_8uYEqeXnQrXZDO5

Your anonymous responses will help us to improve the quality, timeliness, and breadth of the services we offer. If you would like for us to contact you, please include your contact information at the end of the survey.

When complete, survey results will be available to view at https://www.wright.edu/information-technology/about/office-of-the-cio.

Results from the 2017 survey can be found here: https://www.wright.edu/sites/www.wright.edu/files/page/attachments/2017-cats-satisfaction-survey.pdf.

If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.
 

Banner 9 Admin is Available!

Tuesday, March 27, 2018

Wright State Faculty and Staff,

CaTS is excited to announce that Banner 9 Admin is now available!

Banner 9 Admin provides many benefits, including a fresh look and feel, streamlined upgrades and conserved resources, and new administrative pages and reports. It is completely browser based, and does not require Java to run. For best results, use either Chrome or Firefox when working in Banner 9 Admin.

Banner 8 Admin will run parallel to Banner 9 Admin over the next several months to ensure a smooth transition. Please provide any feedback on Banner 9 Admin through this short survey: https://wright.qualtrics.com/jfe/form/SV_2h4vMwy0sEO9ydv.

Accessing Banner 9 Admin
There are several ways to access Banner 9 Admin:

General Navigation training is now available; to view and register for training, visit https://www.wright.edu/information-technology/services/banner-9-admin#tr.... If you have questions about training, contact cats-training@wright.edu.

To read more about the transition to Banner 9 Admin including FAQs and updates, visit https://www.wright.edu/information-technology/services/banner-9-admin. If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Reminder: Two-Factor Authentication Service Now Available!

Tuesday, March 20, 2018

CaTS now offers a two-factor authentication service to increase security of your Wright State account!

As of March 5th, you now have the option to sign up for two-factor authentication through DUO Mobile. If you choose to sign up for this service, you will be prompted to confirm your login when accessing services like WINGS, Office 365, ServiceNow, and more. To sign up, visit https://wright.edu/2fa.

What is Two-Factor Authentication?
Two-factor authentication is an extra layer of security that requires not only a username and password, but also authenticates with a device in your possession (cell/smart phone, key fob, landline phone). View an instructional video for enrolling your device here: https://www.youtube.com/watch?v=EMj89Ulpx6c.

Benefits of Two-Factor Authentication

  • Individuals utilizing two-factor authentication will have their campus ‘w’ password set to never expire.
  • Provides increased online security.
  • Provides increased security for your Wright State accounts.

DUO Open Forums
Several Open Forums are being held to provide more information, answer any questions, as well as give you an opportunity to sign up for this new service.

  • Tuesday, March 27: 11:30 a.m.-12 p.m. (005 Library Annex)
  • Wednesday, March 28: 1-1:30 p.m. (005 Library Annex)
  • Thursday, March 29: 2:30-3 p.m. (005 Library  Annex)
  • Friday, March 30: 2:30-3 p.m. (005 Library Annex)
  • Monday, April 2: 9-9:30 a.m. (005 Library Annex)

For more information regarding two-factor authentication, visit https://www.wright.edu/information-technology/services/two-factor-authen.... If you have questions about signing up for this service, call the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu. 

Banner 9 Admin Training Dates

Thursday, March 15, 2018

Banner Admin User,

Banner 9 Admin training is now available for specific modules! A half hour General Navigation will take place at the beginning of the session, followed by a more targeted training delivered by an expert in that area.

Banner 9 Admin Training Dates:

March

  • 3/19: 9-11 (Accounts Receivable)
  • 3/27: 2-4 (Accounts Receivable)
  • 3/29: 10-11 (Lake Campus)

April

  • 4/4: 2-3
  • 4/6: 2-3
  • 4/10: 2-4 (Finance)
  • 4/12: 10-11
  • 4/18: 2-3
  • 4/20: 2-3
  • 4/25: 9-10
  • 4/26: 10-12 (Advisors/Colleges)


May

  • 5/3: 2-4 (Advisors/Colleges)
  • 5/4: 2-3
  • 5/8: 2-3
  • 5/10: 10-11
  • 5/16: 2-3
  • 5/22: 2-3
  • 5/29: 2-3

Please note that these trainings do not cover Banner Self-Service through WINGS Express. To register for training, visit https://www.wright.edu/information-technology/services/banner-9-admin.

For the latest information about Banner 9, visit our website at https://www.wright.edu/information-technology/services/banner-9-admin.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email cats-training@wright.edu.

Banner 9 Admin General Navigation Training

Monday, March 12, 2018

Banner Admin User,

Banner 9 Admin General Navigation training is now available!

As we approach the transition from Banner 8 Admin to Banner 9 Admin, CaTS will be offering training on the new Banner 9 Admin user interface.

Banner 9 Admin General Navigation Training Dates:

March

  • 3/13: 2-3
  • 3/15: 10-11
  • 3/19: 9-10
  • 3/27: 2-3
  • 3/29: 10-11 (Lake Campus)

April

  • 4/4: 2-3
  • 4/6: 2-3
  • 4/10: 2-3
  • 4/12: 10-11
  • 4/18: 2-3
  • 4/20: 2-3
  • 4/25: 9-10
  • 4/26: 10-11

May

  • 5/3: 2-3
  • 5/4: 2-3
  • 5/8: 2-3
  • 5/10: 10-11
  • 5/16: 2-3
  • 5/22: 2-3
  • 5/29: 2-3

Please note that these trainings do not cover Banner Self-Service through WINGS Express. To register for training, please visit https://www.wright.edu/information-technology/training/workshops.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email cats-training@wright.edu.

Office 365 Menu Update

Friday, March 9, 2018

Microsoft has made some recent changes to Wright State’s Office 365 environment, specifically to the Office 365 applications menu, accessible at http://outlook.wright.edu.

When accessing the Office 365 applications menu by clicking on the grid in the top lefthand corner of your email inbox, you will now see this window:

Office 365 Menu

This menu features your most used applications through Office 365. To view all services available to you, click on the All apps link under your list of Apps.

For More Help:
For more information about Wright State’s Office 365 service,visit https://www.wright.edu/office365. You can also contact the CaTS Help Desk at (937) 775-4827 or send an email to helpdesk@wright.edu.

New Self-Service Portal!

Monday, March 5, 2018

Do you have a support request for CaTS?

A new self-service support request portal is now available through ServiceNow! Classroom support, along with account, access, service, and network access requests can now be made through the ServiceNow Service Portal. 

If you have questions about the new Service Portal, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu. 

Pages

Computing and Telecommunications Services (CaTS)

Location: 
025 Library Annex
Phone: 
937-775-4827
Toll-free Number: 
1-888-775-4827
Email: 

helpdesk@wright.edu

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