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CaTS Blog

Tegrity Issues within Pilot

Friday, August 28, 2015

As mentioned in an earlier email on 8/26/15, the Tegrity system, although still functional, is experiencing slight performance problems. The developers of Tegrity are aware of these system issues and are working on a resolution. However, CaTS has found one of these problems that could impact your use of the Tegrity system, specifically within Pilot. Please see below for a description and resolution to this problem.

Problem: Tegrity does not start properly when using the "Start Recording" button (first image below) from within Pilot.

Start Recording Button

Detailed Description: After logging in to Pilot and launching the Tegrity widget, clicking the "Start Recording" button brings up the following screen, instead of the Tegrity Recording window.

 Recording Error

 

Resolution: To remedy this problem and begin recording, follow these steps BEFORE opening the Tegrity widget in Pilot.

  1. On the Windows taskbar, find the Tegrity icon on the right side, near the clock. You may have to click the up arrow to find the icon.
  2. Right click on the Tegrity icon. See the image below.
  3. Choose "Start Recording." This will open the Tegrity Recording Window.
  4. Open the Tegrity widget within Pilot.
  5. Click the "Start Recording" button.

Workaround

You should now be able to record using the Tegrity software. Once the developers of Tegrity have resolved this issue, CaTS will notify the university. For further questions, please contact the CaTS Help Desk.

 

Credit Card Vending Unavailable

Thursday, August 27, 2015

Currently, the ability to use a credit card at campus vending machines is unavailable. The Wright1 Card Center is looking into the issue. 

Issues With Tegrity 8/24

Wednesday, August 26, 2015

The Tegrity system is currently experiencing problems and is
inaccessible. This includes the ability to capture new lectures and view
ones already created. We will notify the university as soon as the
problems are resolved.

Change in Library Authentication Info

Thursday, August 20, 2015

Attention students, faculty and staff:

Beginning August 24, 2015, the University Libraries will be implementing a change to off-campus access for library resources. To comply with vendor license agreements, a more secure access method of authentication will be used, requiring users to login with their campus username (w#) and password, as are currently used for WINGS, Pilot and other Wright State online authentications.

All students, staff and faculty will need to know their login information to access library materials. Library staff will not have access to your login credentials.

Please contact CaTS at 937-775-4827 for assistance in obtaining or updating login credentials.

For assistance in finding and accessing library materials please contact the Information Desk at 937-775-2925 or visit libraries.wright.edu/help/ask.

Thank you,
University Libraries

New Home Software Offers

Wednesday, August 19, 2015

CaTS has made some changes to our software offerings for home and personal use:

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  • On September 12, the free Work at Home editions of Office for Windows and Mac will no longer be available through the Home Software Store. Microsoft Office can now be downloaded through the Office 365 Pro Plus program, which allows Faculty and Staff to install the full version of the Microsoft Office Suite on up to five laptops/desktops, five mobile devices, and five tablets. For more information and installation instructions, visit: https://www.wright.edu/information-technology/services/proplus.

 

If you have any questions, please contact the CaTS Help Desk.

CaTS Help Desk
(937) 775-4827
1-888-775-4827
helpdesk@wright.edu
https://www.wright.edu/it/
Twitter: @WrightStateIT
 

Reminder: CaTS System Maintenance for 8/16/15

Friday, August 14, 2015

CaTS will be conducting system maintenance on Sunday, August 16, from
12:01am to 12:00pm. During this time access to all Banner-related
services will be unavailable, including the following:

* WINGS Express
* Banner Admin
* Wright1 Card Services
* TouchNet
* TK20
* Parking Services
* WrightBuy
* Xtender
* DARS

If you have any questions concerning this maintenance, please contact
the CaTS Help Desk at (937) 775-4827, or send an email to
helpdesk@wright.edu.

Office 365 Login Instructions

Monday, August 10, 2015

Currently, users trying to access their Wright State email through WINGS or outlook.wright.edu are being prompted to sign in. To access your email, remember to enter your Office 365 username and password (first.lastname@wright.edu or lastname.###@wright.edu).

If you do not remember your password, visit https://www.wright.edu/information-technology/support-and-training/wright-state-university-accounts and follow the 'How to Change Your Password' instructions for Office 365.

For further assistance, please contact the CaTS Help Desk at helpdesk@wright.edu or (937) 775-4827.

Updates to the New WINGS Portal - 8/7/15

Friday, August 7, 2015

CaTS has made further updates to the new WINGS portal!


‘Workflow Services’ Updates:

  • The following links are now available under the ‘Workflow Services’ section:
    • Admission Applicant Review Service (Single Sign-On)
    • Course/Program Inventory Service (Single Sign-On)
    • Major Change Search (Single Sign-On)
    • Banner Workflow (will be Single Sign-On once Classic WINGS is retired)
  • The links under ‘Workflow Services’ only display if you have access to a Workflow service.
  • The link to ‘Banner Workflow’ now displays the number of outstanding tasks.

Other Updates:

  • Targeted content for housing & freshmen students has been added.
  • Added ‘Classifieds’ Section.
    • Posting in the New WINGS ‘Classifieds’ section does not post to the Classic WINGS ‘Classifieds’ area, and vice versa.
  • Folders added to ‘My Links’ (bookmarks)
  • ‘My Links’ has moved below ‘My Alerts’

As a reminder, Course and Group Studio are not available in the new WINGS portal.

Please continue to submit your feedback through the ‘Tell Us What You Think’ link under the Feedback section. Learn more about the new WINGS at the WINGS Beta website.
 

New Software Available 8/6 in Software Center

Thursday, August 6, 2015

New software packages are now available to faculty and staff at no
charge for use on university-owned computers. These packages are
available for download through Software Center, or by calling the Help
Desk at (937) 775-4827.

New Software Available:

  • Compustat
  • Read & Write Gold (Windows PCs Only)
  • Camtasia
    • Only available on Windows PCs connected to the Wright State domain
  • AMOS
    • Only available for Windows PCs by request through the Help Desk

Software Center is currently available only on university-owned Windows
computers. Mac users should call the Help Desk to request software
installation.

For more information about Software Center, visit
https://www.wright.edu/information-technology/services/software-center.

CaTS Help Desk
(937) 775-4827 or 1-888-775-4827
helpdesk@wright.edu
https://www.wright.edu/it/
Twitter: @WrightStateIT

Issues With Outlook Web App

Thursday, August 6, 2015

Currently, several people using Internet Explorer 10 as their web browser are having difficulty accessing their Office 365 email. When trying to access email through WINGS, users are taken to a login window for Outlook which doesn’t allow them to sign in.

Users encountering this issue are advised to try a different browser (Firefox, Chrome) in order to access their email. For further assistance, please contact the CaTS Help Desk at helpdesk@wright.edu or (937) 775-4827.

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Computing and Telecommunications Services (CaTS)

Location: 
025 Library Annex
Phone: 
937-775-4827
Toll-free Number: 
1-888-775-4827
Email: 

helpdesk@wright.edu

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